Discount Flooring Depot Reviews

4.78 Rating 2,235 Reviews
97% of reviewers recommend Discount Flooring Depot

About Discount Flooring Depot: GO TO THE BOTTOM FOR A LINK TO THE WEBSITE IF REQUIRED:

A top provider of Laminate, Solid and Engineered wood flooring products all available directly to the consumer at cost which is far lower than traditional high street retail prices!

We offer our customers, a fast and most importantly FREE sample service to help them make the right choice for their project, home or office space!

Establish in 2012 we have grown rapidly into a premier source for Flooring and Flooring accessories such as, Adhesive, Beading and Underlay and we can provide these to suit any job of any size from a light residential DIY project to full scale commercial project and can cater for projects everywhere else in between!

We pride ourselves on providing customers with top quality European Laminate Flooring and exclusive ranges not available anywhere else. We also travel the world extensively, to source only the best Engineered and Solid wood Flooring products, many with unique finishes and characteristics you simply cannot get readily in the UK market.

We then have the facilities to ship all of these items in massive quantities directly to the UK and in the process, cut out all the middle men. This streamline distribution allows us to provide best possible prices to our retail and trade customers!

As we don't have the massive overheads like many of our competitors do, we pass the savings we make directly on to you the end user. Our ultimate goal is to gain not just a single purchase or free sample request build a relationship with each and every customer for life!

We value all feed back, both good and bad and as such, we have implemented this review tool as a way for us to gather your thoughts on how we did as a business.

We will welcome praise when it is due but more importantly, we invite genuine concerns to be as detailed as possible so that we can learn from our mistakes and take action when necessary. On those very rare occasions were things go wrong, we will take the feedback on-board and review our internal processes to ensure that it does not happen in the future.

As we said above, we can provide 100% FREE flooring samples and some flooring accessory samples direct to your door and you can even review those as well as the service you experienced purchasing them and getting them into your home!

This allows you to make decisions in the comfort of your own home and give us feed back on how we did? If any questions do arise, we are only ever a call to 0161 641 996 or email to sales@discountflooringdepot.co.uk away.

Alternatively, if you're based in Manchester, M3 5DW why not pop in to our Manchester showroom to see larger swatches of the products on site as well as garner some expert sales advice from our dedicated flooring specialists based on site 7 days per week!

Our extensive product listing is found completely on our new responsive website allowing you to browse with ease on your desktop, tablet or mobile with ease.

However, if you can't find what your looking for, feel free use our live chat feature on the site and we can answer you questions or at least point you in the right direction.

You could also check out our very comprehensive flooring guide which can be found on the site along with detailed product descriptions on each and every page.

If you still can't find what you're looking regarding a particular item or if you have a query about: the many finance packages on offer available for purchases of £300, or perhaps how you can take advantage of our unique on-line quote system, or maybe you'd like to know how to make use of our price match guarantee, or if you have a query or concern about our many kerbside delivery options (which include a Saturday), it could be one of a thousand other great reasons to shop with us? Simply leave us a call back request located at the top of the site and we will call you back!

During opening hours (Monday 9am - 8pm, Tuesday to Friday 9am - 7pm, Saturday 9am - 6pm and Sunday 11am - 5pm)

Visit Website

Phone:
0161 641 9996

Email:
sales@discountflooringdepot.co.uk

Location:
Discount Flooring Depot
Unit 100, Chapel Walks,
Chapel Street
Salford
M3 5DW

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Next Day
average delivery time
98%
on-time delivery
95%
accurate and undamaged orders
Customer Service
Email, Telephone, Live Chat
communication channels
Under an hour
queries resolved in
customer service
"Very impressed at the size of the samples that Discount Flooring sent out and how speedily they arrived. Will definitely be ordering through them when the time comes."
Posted 1 month ago
"rleally clear and informative only site I have found 8 laminates of the type of shade im looking for pricing really good well done you guys thumbs up from me"
Posted 1 month ago
"Fast sample delivery"
Posted 1 month ago
"very nice display of flooring , lots of variety . Ease of use , I was able to order 3 samples of flooring . Which I'm hoping to get very soon ."
Posted 1 month ago
"Good delivery service was next day for samples followed up with information email.Efficient and responsive- just what I wanted thank you"
Posted 1 month ago
"Easy to navigate website. Quick checkout, I like the free samples option."
Posted 1 month ago
"the website was easy to follow and gave good instructions and descriptions for putting in the floor myself. I spoke directly to a member of the company on the phone to clarify my delivery date and I was dealt with politely and easily"
Posted 1 month ago
"The Discount Flooring Depot website has a simple layout which makes it exceedingly easy to navigate around and select samples at choice. The ability to select numerous flooring samples without paying p&p is a huge bonus. While the samples are delivered swiftly."
Posted 1 month ago
"Fast and efficient service with good order update on delivery"
Posted 1 month ago
"delivery driver called about 30 minutes before delivery ,I said to him that my daughter would be here and that I was disabled and could not help ,and he said thats okay he would bring small order of 5 packs flooring indoors for us ,which he did .Now thats what I call great customer service ,many thanks for that ,its was very much appreciated."
Posted 1 month ago
"Great service, sample arrived on time"
Posted 1 month ago
"A really great selection of flooring, especially for the discount queens. You get to chose the delivery date and window, to ensure that you will be home to receive it and will get a call from DFD if there is an issue (like I did). Great customer service. Thank you!"
Posted 1 month ago
"I recently ordered a couple of samples from the website, i think its a fab idea that you send these free of charge because it is so hard deciding over the internet. The service was great, very efficient, it only took 2 days before i had received the order. The sample sizes are perfect, a lot of places send them too small so you cant get a full idea of what it would look like. When i am ready i will definitly be ordering the flooring from your website :)"
Posted 1 month ago
"Great service, quick despatch. Would recommend to others and use service again ☺️"
Posted 1 month ago
"We phoned for a sample & found the company to be very efficient & helpful. We received our free samples the next day."
Posted 1 month ago
"I visited the site after searching local DIY sheds for ideas and information. Unfortunately few people I spoke to seemed to grasp the situation. I need a floor for a conservatory with underfloor heating, so the spread of temperature can be quite wide to say the least. I DID get some useful information from one source. but I was still unsure. Your website offered everything I had seen plus some extremely useful extras. 1) Free samples to see what you would be getting - I found I would have had to PAY for these samples at the DIY Store. 2) A chance to get ON LINE help - I actually got a return phone call that I found invaluable as it pointed me to the CORRECT type of floor for the job. The site is so comprehensive with such a wide choice it's only problem was how to choose the right floor, and that is where the sampling is very useful. Everything is there to make life as simple as possible. When you have entered your measurements it even calculates the cost for you and tells you how many packs you will need - fantastic. I don't need finance but if I did that's available too. Wow - simple or what. Thanks for a great web site - I'll be back again I'm sure."
Posted 1 month ago
"A very good website, easy to use and excellent advice and service."
Posted 1 month ago
Thank you for your review.

We are pleased you have been haooy with the service received. Should you require any assistance please contact us at customerservice@discountflooringdepot.co.uk

Kind regards

Customer Service
Posted 1 month ago
"Your new website is very user friendly, easy to navigate and shows your extensive range of flooring. I am looking forward to receiving my free samples! I did not have to get in touch this time but I am pleased you have sent acknowledgment and confirmation emails regarding sending out my samples."
Posted 1 month ago
Hi Laura,

Thank you for your review, We hope your samples arrive soon. All 3 are great floors. Should you need any help email us at sales@discountflooringdepot.co.uk.

Kind Regards

Customer Service.
Posted 1 month ago
"I found to be very helpful and love that you can order flooring samples so you can decide before you buy"
Posted 1 month ago
Hi Nicola,

Thank you for your review. We are pleased you have been happy with the service so far!

Hopefully the luxury white floor you have went for is what you are looking for. If not, dont worry, we have plenty of other white floors available for you to sample!


Kind regards

Customer Service
Posted 1 month ago
"I found it quite easy to look at and find what I was looking for. Instead of winning Amazon vouchers, you could give the winner the chose of Amazon vouchers or extra discount off the flooring they purchase."
Posted 1 month ago
Hi Thomas,


Thank you for your reveiw. This could be something we can pass on to our Marketing team to look at.

Thank You!

Should you need any assistance please contact us at sales@discountflooringdepot.co.uk.

Kind regards

Customer Service
Posted 1 month ago
Discount Flooring Depot is rated 4.78 based on 2,235 reviews

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